adsystems.io LLC d/b/a Slate AI – Lead Replacement Policy

Last Updated: July 23rd, 2026

adsystems.io LLC, doing business as "Slate AI" and "Slate Leads" ("Slate," "we," "us," or "our"), is committed to providing every agent with quality leads at a fair, published price. This policy explains exactly when a lead qualifies for replacement, how to request one, and the limits that keep pricing sustainable for everyone.

1. All Sales Are Final

By purchasing leads from Slate, you understand and agree that all sales are final. Wallet funds are non-refundable and are drawn down as leads are delivered. Your sole and exclusive remedy for an eligible lead-quality issue is a replacement lead requested under this policy. Initiating a payment dispute or chargeback is not a remedy under this policy and forfeits your eligibility for replacements and continued use of the Service.

2. The Nature of the Product

You acknowledge and accept the nature of the product you are purchasing:

• Leads are consumer inquiries generated from advertising on our own funnels. They are not verified appointments, pre-qualified applicants, or scheduled calls.
• Lead responsiveness is inherently variable. Slate makes no guarantee of contact rate, answer rate, conversion, sales, or return on investment.
• Slate leads are sold exclusively — one agent per lead. They are never resold or shared.

3. How Replacement Works

1. Review the lead. After delivery, check the lead against the eligibility criteria below. 2. Submit a request. Flag the lead in your Slate dashboard with a reason code within 72 hours of the lead being delivered to your account. 3. Get a replacement. Our support team verifies the claim. If it qualifies, we ship a fresh lead — same type, same filters — at no extra cost.

Requests submitted after the 72-hour window are not eligible, regardless of reason.

4. Eligible for Replacement

• Disconnected phone number. Our support team calls every submitted number to verify it is actually disconnected.
• Duplicate lead — the same consumer delivered to your account within the previous 60 days.
• Lead is older than 85 years of age.
• Lead is outside the state(s) you ordered and are licensed in.

5. Not Eligible for Replacement

• Unresponsive numbers: no answers, voicemails, call-backs refused, or hang-ups.
• Wrong-number or wrong-information claims where the number is not verifiably disconnected.
• Language preference of the consumer.
• Duplicate leads received more than 60 days apart.
• Any free, bonus, or promotional leads.

6. Replacement Limits

We will replace up to 20% of the leads in any order or billing period for eligible reasons. Replacement leads are delivered as fresh leads of the same type and filters; they carry no cash value and cannot be converted to wallet credit or refunds.

7. Changes to This Policy

Slate may update this policy from time to time. The version presented in your account at the time of each purchase governs that purchase. We will post the updated policy in your account and on our website.

8. Contact

Questions about this policy or a replacement request?

adsystems.io LLC d/b/a Slate AI 1309 Coffeen Avenue STE 1200 Sheridan, Wyoming 82801 Email: admin@adsystems.io